If the global professional services company has its way, digital workers may be just around the corner.
Accenture has partnered with IT and business process automation company IPsoft to create artificially intelligent technology to perform a variety of tasks at enterprises worldwide. This new AI arm of Accenture is based on IPsoft’s cognitive agent, Amelia, which IPsoft bills as “your first digital employee.”
Amelia, which uses natural language to communicate with customers “just like a human,” can perform a host of service desk duties. This can include helping customers open new bank accounts, processing insurance claims and checking in patients at hospitals.