What’s the Future of Chatbots? Listen to Experts


Chatbots and AI—what makes them so engaging? How can banks and financial institutions utilize bots to improve the relationship with consumers, while driving engagement?

This was the penultimate question during the Bank Innovation Twitter Chat today. We’ve summarized some of the best responses, and most intriguing questions, below.

Experts weighed in on what the ideal finance chatbot would offer to consumers. Among the answers:

@BankInnovation Let you get back to whatever else you are doing ASAP. They know you and your account, and act as a personal assistant