Artificial Intelligence infiltrated the headlines in 2017, dominating conversations that spanned a wide variety of topics such as election results, chatbots, and ethical frameworks. Though the hype of AI will begin to subside in 2018, its adoption will continue to grow.
Thus, we focused our 2018 predictions on the ways in which AI will continue to become a normal part of everyday living, from regulations to frustrations. Take a look at our predictions for the year to come.
Prediction 1: The term “Artificial Intelligence” will become obsolete as AI becomes invisible.
As our interactions with AI-powered devices, virtual agents, and smart machines continue to grow, we will stop asking “Is this AI?” and focus instead on the value received from those interactions.
The new question will be: Was my customer service issue resolved quickly, and has the chatbot appropriately and efficiently answered my questions? Not: Was that chatbot an AI? From Nest devices that can send smoke alarms to RPAs that can synthesize disparate data to fuel automated reporting systems, intelligent systems are becoming increasingly interconnected and working behind-the-scenes to make previously mundane tasks smarter.
Just as we stopped using the term “Big Data” when we realized it’s just data, we’ll stop using “Artificial Intelligence” when we realize it just works intelligently.
Prediction 2: Regulations around AI will be instituted, requiring transparency into AI systems’ decision-making.
Ethical discussions surrounding AI have continued to heat up, with a steady influx of headlines focused on how technology is interfering with election results, disrupting the stock market, and pushing inherent biases. Tech giants have formed cross-company initiatives to ideate ethical frameworks, as well as instituted internal boards to closely examine their own product development efforts.
The next step will take shape in the form of government regulation, which may result in laws that stipulate AI systems be able to explain all of the decisions they have made in a transparent and straightforward manner. “My AI did it” should not excuse illegal behavior.
Read the source article at Narrative Science.