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Digital Assistants/Bots

Digital Assistants Transforming Public Service

By Deborah Borfitz, Senior Science Writer, AI Trends Digital assistants have become a major trend in government at every level and across geographies, and could...

IBM’s Watson Assistant Enhanced to Better Listen for Customer’s Intent

This week, IBM is releasing a suite of improvements to Watson Assistant, including an enhanced ability to discern a customer’s intent in contacting customer...

Feds Look to AI to Save Employees From Reading Boring Regulations

The Office of Personnel Management is interested in using artificial intelligence to sift through wonky texts to deliver quick, automated policy analysis. OPM’s idea, as...

Here Are 6 Ways Conversational AI Supercharges the Bank Customer Experience

The banking and financial services industry is ripe for technological disruption. Banks are naturally experimenting with AI (artificial intelligence) to automate traditional day-to-day transactions,...

Dubai Transforming Transportation Command Center with AI

The Dubai Taxi Corporation has launched a new control centre and reviewed its smart transformation plan, especially by infusing it with AI. In a recent...

Here Are Five Top AI Trends for 2019

According to a recent Deloitte study, 82% of companies that have already invested in AI have gained a financial return on their investment. For companies...

Startups at AI World Touch Customer Experience Automation, Deep Learning Model-Building and Conversational AI

Startups at the recent AI World in Boston offered a range of platforms: products and services to automate customer experience, analyze unstructured data, build...

A Long Way From Tay: Microsoft Advancing in Conversational AI

Microsoft debuted a bevy of new services and product updates on Wednesday during its Artificial Intelligence (AI) in Business event, including an AI model builder...

Bot Standards Will Better Support Innovation

By Mark Stephen Meadows, Co-founder of Seedtoken.io Without standards, we can’t build very complex things. While competition is decried by every business program as the...

A Strong Digital Base is Critical for Success with AI

By Jacques Bughin and Nicolas van Zeebroeck of McKinsey The diffusion of a new technology, whether ATMs in banking or radio-frequency identification tags in retailing, typically traces an...






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