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Digital Assistants/Bots

Support for Remote Workers Providing Extra Boost for Conversational AI

By AI Trends Staff  Conversational AI refers to the use of chatbots, messaging apps, and voice-based assistants to automate customer communications with a brand.    Software that combines...

Startups: Directly Automating Support; Butterfly Brings UltraSound to a Smartphone

By AI Trends Staff Expectations for customer service are higher today than a year ago, with the coronavirus pandemic fueling online shopping and challenging enterprise...

Federal Government Adoption of AI and RPA Spreading; Bots Coming to GSA

By AI Trends Staff Surround the legacy platforms with a wrapper of automated processes, produced with a combination of AI and RPA -- in part...

State of the Market: What AI Implementations Are in Place and Underway

In a broad market survey conducted recently by AI Trends, respondents outlined which AI solutions they have implemented and which they expect to implement...

AI Storytelling Companies Usher in New Era of Creativity

By John P. Desmond, AI Trends Editor A new wave of AI Storytelling tools is ushering in an era that includes created characters who have...

Programmers of the Future Will Collect, Clean and Manipulate the Data Feeding the AI...

By AI Trends Staff Now machine learning is seen as the new way forward in software development. It is seen as potentially able to take...

Digital Assistants Transforming Public Service

By Deborah Borfitz, Senior Science Writer, AI Trends Digital assistants have become a major trend in government at every level and across geographies, and could...

IBM’s Watson Assistant Enhanced to Better Listen for Customer’s Intent

This week, IBM is releasing a suite of improvements to Watson Assistant, including an enhanced ability to discern a customer’s intent in contacting customer...

Feds Look to AI to Save Employees From Reading Boring Regulations

The Office of Personnel Management is interested in using artificial intelligence to sift through wonky texts to deliver quick, automated policy analysis. OPM’s idea, as...

Here Are 6 Ways Conversational AI Supercharges the Bank Customer Experience

The banking and financial services industry is ripe for technological disruption. Banks are naturally experimenting with AI (artificial intelligence) to automate traditional day-to-day transactions,...




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