Thursday, July 9, 2020

IBMVoice: How Digital-Era Sports Franchises Pump Up The Fan Experience

There are no time outs in the business of sports. As fans, we want 24/7 access to news about our favorite teams and athletes, no matter how or where we’re viewing the content. It doesn’t matter whether...

Enterprise Adoption of AI: When it Does and Doesn’t Make Sense

Chances are you have already been bombarded on social media or in your inbox about all these “revolutionary AI” this and “game-changer AI” that. Vendors of AI technology are often incentivized to make their technology...

Los Angeles, Microsoft Unveil New AI Chatbot Project

The city of Los Angeles’ newest IT employee is an as-yet unsung chatbot hero incorporating AI, who has assisted more than 180 people in 24 hours and has answered more than 1,400 queries to...

Businesses Harness Emotional Analytics For Gains

Companies are using behavioral analytics and sentiment analysis to better understand their customers, but there are still important pieces of insight missing. Few businesses have the ability to engage individuals in a way that...

Hilton and IBM built a Watson-powered concierge robot

Hilton is testing an artificial intelligence-powered concierge robot for its chain of hotels in the US through a partnership with IBM's Watson program. The automaton, called "Connie" after company founder Conrad Hilton, can already...

Baidu’s new TalkType mobile app focuses on voice input vs. keyboard typing

Typing on small screens can still be challenging, but today’s keyboard apps still focus on text entry over speech, despite the advances in voice-based computing and the increasing accuracy of speech recognition technology. Baidu...

Can Retail AI Gain Situational Awareness?

“Hello, Dave. You look really nice in those jeans. Maybe you’d like to buy this shirt too?” The retail market is being taken over by Artificial Intelligence (AI). At least, that’s what it feels like...

Melissa Di Donato, SAP: On intelligent ERP and how AI can change society

When Melissa Di Donato, chief revenue officer at SAP S/4HANA Cloud, was going through the interview process at Walldorf, the company’s home town, she was asked whether she had been there before. Di Donato...

Clarifying the uses of AI in the enterprise

Artificial intelligence. It’s dominating headlines with the promise of self-driving cars and virtual assistants becoming more real every day. But despite all the talk around AI, no one seems to really understand what it...

Success secrets for conversational commerce, from 1-800-Flowers.com

When Facebook Messenger announced the opening of its chatbot platform a little over a year ago, one of the first companies to leap into serving customers via automated chat was 1-800-Flowers.com.  Mark Zuckerberg, Facebook...

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