Monday, July 6, 2020

Automated Empathy in the Contact Center of the Future

Customer service is one of the biggest competitive differentiators for today’s businesses. At the same time, advances in artificial intelligence (AI) and automation are supplementing and replacing some traditionally human roles in the contact...

The State of Natural Language Processing – Giant Prospects, Great Challenges

By Pawel Godula, Director of Customer Analytics, deepsense.ai. Natural Language Processing (NLP) is one of the most dynamic areas of AI and provides business with a host of opportunities. Yet there are many challenges...

How AI Is Changing Customer Engagement & Experience

As much freaky as it sounds, Artificial Intelligence (AI) is no longer a work of science fiction where machines would take over the world a la The Matrix. AI has been around for decades,...

Got data? This free tool will generate a story to tell you what it...

Charts and graphs may be some of the most commonly used tools for bringing data sets to life, but Narrative Science wants you to consider another one: stories. The company already helps enterprises put data-driven...

Edmonton Startup using AI to Fix ‘Broken Meetings’

Meetings cost time and money to run, and many of them are unnecessary, says Testfire Labs CEO Dave Damer. His solution: the company's AI assistant, Hendrix.ai. Currently in its beta test phase, it takes a...

The rise of chatbots – what we learned at the AI World Conference &...

Artificial intelligence (AI) is the future of business technology. When we say that, we don’t mean that the walking, talking robots you see in the movies will be the future of business tech (well,...

2020 AI Predictions From IBM, Others See Focus on Performance, IT Measurement

By AI Trends Staff IBM Research AI has released its five AI predictions for 2020, in a research blog post from Sriram Raghavan, VP of IBM Research AI. He identified three themes that will shape...

For teaching voice recognition, Microsoft opens Ms Marco dataset

Microsoft is trying to help create machines that can have conversations by releasing a new set of data for free. The data, called the Microsoft Machine Reading Comprehension dataset (MS MARCO) is a bundle of...

Microsoft’s CEO: AI should help people, not replace them

Microsoft CEO Satya Nadella has spoken out on how artificial intelligence should not be seen as a way of replacing humans. The leader made the comments as Microsoft enters new fields of AI research...

To Make AI More Human, Teach It to Chitchat

The secret to making an artificial intelligence more convincing? Program it to kibbitz. Tom was discussing the film star Tang Wei with a chatbot named XiaoIce, and the bot was excited: “A goddess! She stole my...




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