Wednesday, January 16, 2019

Retail is Applying AI in Four Main Areas – Data Remains a Challenge

If you’ve been paying attention to the application of artificial intelligence in retail, you may feel like the buzz around the topic has gone from zero to “arrived” in less than a year. In...

Facebook’s new DeepText AI categorizes everything you write

If Facebook knows what your status update is about, it can show it to people who care about that topic. If it understands the difference between “I just got out of the taxi” and...

Here are 3 Tips to Reduce Bias in AI-Powered Chatbots

AI-powered chatbots that use natural language processing are on the rise across all industries. A practical application is providing dynamic customer support that allows users to ask questions and receive highly relevant responses. In health care,...

Please Don’t Hire a Chief Artificial Intelligence Officer

Every serious technology company now has an Artificial Intelligence team in place. These companies are investing millions into intelligent systems for situation assessment, prediction analysis, learning-based recognition systems, conversational interfaces, and recommendation engines. Companies...

Machine Learning is improving business work processes in 8 ways

Today’s leading organizations are using machine learning–based tools to automate decision processes, and they’re starting to experiment with more-advanced uses of artificial intelligence (AI) for digital transformation. Corporate investment in artificial intelligence is predicted to...

Deep Feelings On Deep Learning

So I want to build Artificial Emotional Intelligence (AEI), and I already wrote about a possible application to treat mental health problems. Even the big guns like Apple Inc. are trying to build AEI...

Platforms that make your bots language-intelligent

Natural language is a fundamental element of bot technologies. As a result, there has been a direct correlation between the evolution of bot platforms and natural language processing platforms. While the evolution of bot...

Google, Baidu and the race speech recognition

Speech recognition technology has been around for more than half a decade, though the early uses of speech recognition — like voice dialing or desktop dictation — certainly don’t seem as sexy as today’s burgeoning virtual agents...

SugarCRM acquires Contastic: Natural Language-based Predictive Sales Tools

Following its acquisition of Stitch last year, SugarCRM — a CRM and open source competitor to Salesforce — has picked up another startup to enhance the arsenal of intelligent sales tools that it provides to its customers. The...

Automated Empathy in the Contact Center of the Future

Customer service is one of the biggest competitive differentiators for today’s businesses. At the same time, advances in artificial intelligence (AI) and automation are supplementing and replacing some traditionally human roles in the contact...






Latest Articles