Saturday, September 26, 2020

China’s intelligent weaponry getting smarter, challenging U.S.

Robert O. Work, the veteran defense official retained as deputy secretary by President Trump, calls them his “A.I. dudes.” The breezy moniker belies their serious task: The dudes have been a kitchen cabinet of...

Automated Empathy in the Contact Center of the Future

Customer service is one of the biggest competitive differentiators for today’s businesses. At the same time, advances in artificial intelligence (AI) and automation are supplementing and replacing some traditionally human roles in the contact...

Platforms that make your bots language-intelligent

Natural language is a fundamental element of bot technologies. As a result, there has been a direct correlation between the evolution of bot platforms and natural language processing platforms. While the evolution of bot...

Artificial intelligence and language

The concept of artificial intelligence has been around for a long time. We’re all familiar with HAL 9000 from 2001: A Space Odyssey, C-3PO from Star Wars and, more recently, Samantha from Her. In written fiction, AI characters show...

Edmonton Startup using AI to Fix ‘Broken Meetings’

Meetings cost time and money to run, and many of them are unnecessary, says Testfire Labs CEO Dave Damer. His solution: the company's AI assistant, Hendrix.ai. Currently in its beta test phase, it takes a...

Here are 3 Tips to Reduce Bias in AI-Powered Chatbots

AI-powered chatbots that use natural language processing are on the rise across all industries. A practical application is providing dynamic customer support that allows users to ask questions and receive highly relevant responses. In health care,...

Using AI to Create New Forms of User Interface

Interaction with the world around us should be as easy as walking into your favorite bar and getting your favorite drink in hand before your butt hits the bar stool. The bartender knows you,...

How AI is enabling the intelligent enterprise

There has been an unprecedented, and continuing, volume of data growth worldwide. By some estimates, 90 percent of all data on the internet is unstructured text. Enterprises have an enormous opportunity to gain insights from...

Comcast’s Voice Remote Powered by Deep Learning and AI

Comcast's vice president of AI product, Jeanine Heck, spoke with TechRepublic's Tonya Hall about the success of an AI voice remote product, integrated with deep learning. The following is an edited transcript of the interview. Hall: So, what...

SugarCRM acquires Contastic: Natural Language-based Predictive Sales Tools

Following its acquisition of Stitch last year, SugarCRM — a CRM and open source competitor to Salesforce — has picked up another startup to enhance the arsenal of intelligent sales tools that it provides to its customers. The...




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