Automated Empathy in the Contact Center of the Future
Customer service is one of the biggest competitive differentiators for today’s businesses. At the same time, advances in artificial intelligence (AI) and automation are...
Can Alexa Lie?
A recent tabloid piece featuring a video of a woman asking Alexa if it was connected to the CIA. At the time, the Echo...
Learning words from pictures: Automating speech recognition
Speech recognition systems, such as those that convert speech to text on cellphones, are generally the result of machine learning. A computer pores through...
For teaching voice recognition, Microsoft opens Ms Marco dataset
Microsoft is trying to help create machines that can have conversations by releasing a new set of data for free.
The data, called the Microsoft...
Business of AI
