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Tag: AI and customer service

Support for Remote Workers Providing Extra Boost for Conversational AI

By AI Trends Staff  Conversational AI refers to the use of chatbots, messaging apps, and voice-based assistants to automate customer communications with a brand.    Software that combines...

Startups: Directly Automating Support; Butterfly Brings UltraSound to a Smartphone

By AI Trends Staff Expectations for customer service are higher today than a year ago, with the coronavirus pandemic fueling online shopping and challenging enterprise...

How Warby Parker is Using AI and Augmented Reality to Change...

Since its launch in 2010, Warby Parker has always had lofty objectives. From offering designer eyewear at accessible prices to distributing a pair of glasses to...