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Bank Of America’s IT Transformation: Benchmarking Against Uber and Amazon

Bank Of America Merrill Lynch is in the midst of sweeping digital transformation involving all aspects of its customer-facing operations. InformationWeek spoke with several...

As AI Evolves, It Can Expand the Vulnerabilities of the Online...

Imagine receiving a phone call from your aging mother seeking your help because she has forgotten her banking password. Except it’s not your mother. The...

How AI is changing online retail forever

Artificial intelligence is all around us, from searching on Google to what news you see on social media to using Siri. And with the...

Let these chatbots help you manage your money

Can a chatbot help you manage your money? Three London-based fintech startups are betting on the answer being yes and have jumped aboard the...

Pepper the AI robot now doing customer engagement in UAE bank

In a bid to make banking more convenient, a UAE-based bank is introducing an artificial intelligence robot that will engage customers by telling them...

Bots bringing in new customers

When the next anniversary or birthday rolls around, you don’t have to visit 1-800 Flowers’ website to make an order. You don’t even have...

Advances in AI will create a robo-accountant to help you make...

The way we thought of apps back in 2008 is how we’ll view artificial intelligence five years from now; 2016 will look like the...

Cost of IBM’s Watson Challenged by Banking Industry Budgets

IBM is in an unusual fix in telling big U.S. banks they can use its Watson software of Jeopardy-winning fame as a cost-saving solution:...

Humans and the Future of Bots

Imagine a world where bots are ubiquitous… a world where nearly every online interaction takes place with a Siri, Alexa, Cortana or some soon-to-be-named...

Why the A.I. Boom Is Real – New York Times

Artificial intelligence is booming. But why now? Move over, social media and mobility: Silicon Valley has a next big thing, John Markoff writes, and it’s...