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AI and Customer Communications – Intelligent Assistants & Bots

Artificial Intelligence massive potential for use in customer communication, yet will it ever be able to completely replace the need for a human element? Facebook...

The AI revolution is coming from the web

From HAL in 2001: A Space Odyssey to Samantha in Spike Jonze’s Her, for decades we have been obsessed with the idea that artificial intelligence...

The 4th Industrial Revolution and the Road to Ambient Intelligence

It’s easy to see a rainbow when it’s in the distance, but more difficult to discern when you are in its midst. Though it’s...

Bots, Messenger and the future of customer service

In the 1970s, CFOs sat with CEOs and devised ways for upset consumers to not be able to get compensation easily. They put up automated phone...

Bots may be cool, but DigitalGenius thinks it found a better...

Bots seem to be all the rage this week, thanks to the release of Facebook’s Messenger Bot program at F8, but not everyone sees bots as...

You’re Asking Too Much of Chat Bots

At Facebook’s recent annual developer conference, Marc Zuckerberg outlined the social network’s artificial intelligence (AI) plans to “build systems that are better than people...

Zuckerberg thinks AI will start outperforming people in the next decade

On yesterday's investor call, Facebook founder and CEO Mark Zuckerberg was asked how the machine learning technology behind its recent introduction of bots to...

Bill Gates on AI and Education

The rise of smartphones has transformed the way students communicate and entertain themselves. But the classrooms they spend so much of their time in...

According to Google’s CEO, AI is the next wave in computing

Every decade or so, a new era of computing comes along that shapes everything we do. Much of the 90s was about client-server and...

What do we really want out of our bots?

The discussion around robots has only increased in the past few years — especially when things like IBM Watson and Siri are well-known topics for...