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Bad bots do good: Random artificial intelligence helps people coordinate

Unpredictable artificial intelligence (AI) doesn’t sound like a good thing. But a new study shows that computers that behave randomly can push us to...

Google I/O 2017: Everything important that Google announced

At Google’s 2017 I/O keynote today, CEO Sundar Pichai introduced new products and shared more information about the company’s “AI first” future. Here’s a...

Your next job interview could be with a recruiter bot

San Francisco-based Mya Systems has developed an AI recruiter that can evaluate resumes, schedule and conduct applicant screenings, and even congratulate you on your...

Ikea: What do shoppers want in artificial intelligence?

Ikea recently launched a survey to gauge how consumers feel about artificial intelligence, and what they are looking for in AI and virtual assistant...

Chatty chatbots and the ‘time to frustration’

By Kumar Srivastava, who works in financial services building products that converge big data, analytics, cloud, mobile and digital Chatbots have been getting a lot...

Juniper Research: Chatbots can save $8B/year for banking, healthcare

A new study from Juniper Research has found that chatbots will redefine the customer service industry, with healthcare and banking sectors set to benefit...

Los Angeles, Microsoft Unveil New AI Chatbot Project

The city of Los Angeles’ newest IT employee is an as-yet unsung chatbot hero incorporating AI, who has assisted more than 180 people in...

UiPath raises $30M to build ‘software robots’ for internal business tasks

The world is awash with bots these days — applications the run either partly or entirely using natural language processing, machine learning, computer vision...

Automated Empathy in the Contact Center of the Future

Customer service is one of the biggest competitive differentiators for today’s businesses. At the same time, advances in artificial intelligence (AI) and automation are...

Future Interaction of People and Bots – the Convosphere

What is IoP (Internet-of-people)? What is Convosphere? Have you ever thought that perhaps some people among your friends on Facebook or Twitter are not humans...