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As Governments Adopt AI, Little Oversight and Lots of Danger

By James Hendler, Rensselaer Polytechnic Institute Artificial intelligence systems can – if properly used – help make government more effective and responsive, improving the lives of...

How Top Brands Use AI To Enhance Marketing -Infographic 2018

We all know how marketing can enhance sales. However, enhancing marketing requires real skills and creativity. Or does it? Can machines do a better...

Here Are 10 Customer Experience Implementations Of AI

The future of customer experience is artificial intelligence. Artificial intelligence is popping up everywhere and changing how customers interact with brands. In fact, by...

Survey: One-Third of Shoppers Spend More When AI Is Used

When it comes to resolving problems, consumers prefer to speak with a real, live person. But when it comes to other interactions, chat bots...

What Can You Expect From Chatbots In 2018?

A box pops up in the bottom-right corner of your screen. Text appears. “Hello. How can I help you today?” Is it a person...

For Best Results, Keep Your AI Projects Well-Grounded

By Andrew Froehlich, lead network architect, West Gate Networks If you agree with the clear majority of respondents (nearly 85%) of a recent Boston Consulting...

Let bots handle more complex requests, suggest 7,000 in survey

Operators are increasingly turning to artificial intelligence (AI) bots as a way to streamline customer service, but a new study suggests their focus areas...

How Burberry is Using AI and Big Data to Drive Success

British fashion brand Burberry is one of the most recognized luxury clothes labels in the world. Starting in 2006, the company aimed to reinvent...

How These 6 Ecommerce Companies Use AI To Power Their Sales

Whether you want to streamline your sales process, capitalize on business leads with on-point marketing sequences, or spot the next consumer trends as they...

No One Is Happier About Customer Service Chatbots Than the People...

The wave of chatbots darkening the horizon has been frightening for those who are in customer service and support jobs. Many news articles have...