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Digital Assistants Transforming Public Service

By Deborah Borfitz, Senior Science Writer, AI Trends Digital assistants have become a major trend in government at every level and across geographies, and could...

Here Are 6 Ways Conversational AI Supercharges the Bank Customer Experience

The banking and financial services industry is ripe for technological disruption. Banks are naturally experimenting with AI (artificial intelligence) to automate traditional day-to-day transactions,...

A Long Way From Tay: Microsoft Advancing in Conversational AI

Microsoft debuted a bevy of new services and product updates on Wednesday during its Artificial Intelligence (AI) in Business event, including an AI model builder...

5 Things We Learned About Google on Earnings Call

Google-parent Alphabet’s revenue rose 24 percent year-over-year, to $32.32 billion, exceeding expectations. Net revenue also beat expectations, at $25.9 billion. And because of recent...

Next Move of IT Giants in Escalating AI Fight

Artificial intelligence is where the competition is in IT, with Microsoft and Google both parading powerful new, always-available AI tools for the enterprise at...

Los Angeles, Microsoft Unveil New AI Chatbot Project

The city of Los Angeles’ newest IT employee is an as-yet unsung chatbot hero incorporating AI, who has assisted more than 180 people in...

Future Interaction of People and Bots – the Convosphere

What is IoP (Internet-of-people)? What is Convosphere? Have you ever thought that perhaps some people among your friends on Facebook or Twitter are not humans...

How to manage user expectations in design of smart products

Smart products that adapt to aspects of the users’ activity, context or personality have become commonplace. With more and more products which act intelligently...

Can Alexa Lie?

A recent tabloid piece featuring a video of a woman asking Alexa if it was connected to the CIA. At the time, the Echo...

Samsung’s new AI assistant will take on Siri, Alexa

Samsung is preparing to launch a digital assistant called "Bixby," the latest product to result from the tech industry's obsession with artificial intelligence and...