In its State of UX in 2017 report, the uxdesign.cc team commented that phrases like “intuitive” and “human-centered” are disappearing from developers’ and designers’ vocabularies.
But I would argue that those UX (user experience) traits aren’t disappearing; they’ve become requirements rather than perks. Saying that a product is “intuitive” shouldn’t be necessary because that should be a given property of its functionality.
If a user can’t intuitively utilize a particular function, it becomes irrelevant.
The merger of UX and functionality poses a tough problem for developers, especially those working on global consumer apps like Uber. Those developers have to cater to the needs of a group of users wildly diverse not only in age and ethnicity, but in terms of the languages they speak, the values they hold and the devices they use. Plus, developers must account for varying levels of connectivity and make design choices accordingly.
All of this means there is no magic bullet when it comes to advancing technology. Change isn’t going to appeal to everyone, but it’s still inevitable. Here are four technology trends that will define 2017 and how companies can use them to improve their UX:
1. Collective intelligence
As its name implies, collective intelligence encompasses the evolving knowledge base of a group. It’s been a hot topic since the inception of the internet, which is in and of itself a CI platform. There are two sides to the CI discussion.
On the one hand, platforms relying on big data, artificial intelligence and automated objective data collection will keep getting smarter. Tools such as Amazon’s Alexa aggregate human-generated information in real time to help users navigate potentially changing environments.
On the other hand, we’ll see the continued prevalence of human-generated, open-source communities, which often serve as repositories of CI. For years, websites such as Quora, Reddit and StackExchange have allowed users to rely on one another for answers (and entertainment). More recently, my company was asked to build open-source communities to facilitate collaboration and learning among internal teams of developers and designers at large corporations. We have also seen the same principle applied to employee feedback and HR, such as with POPin.
Read the source article at Entrepreneur.