Wise.io Introduces First Intelligent Auto Reply Functionality for Customer Support Organizations
January 27, 2016 at 10:33 PM
Powered by machine learning, Wise Auto Response frees up agent time, boosting productivity, accelerating response time and improving the customer experience.
Wise.io, which delivers machine learning applications to help enterprises provide a better customer experience, today announced the availability of Wise Auto Response, the first intelligent auto reply functionality for customer support organizations. Using machine learning to understand the intent of an incoming ticket and determine the best available response, Wise Auto Response automatically selects and applies the appropriate reply to address the customer issue without ever involving an agent. By helping customer service teams answer common questions faster, Wise Auto Response removes a high percentage of tickets from the queue, freeing up agents time to focus on more complex tickets and drive higher levels of customer satisfaction.